AUTOMATIC RENEWAL AGREEMENT
Last Updated: September 25, 2026
Provider: TENSORIS TECHNOLOGY (HK) LIMITED | Contact: hello@withelira.com
This Agreement specifically governs automatic renewal of Elira memberships. In this Agreement, “we,” “us,” and “our” refer to TENSORIS TECHNOLOGY (HK) LIMITED and its affiliates. By enabling automatic renewal or completing a subscription or renewal payment, you acknowledge that you have fully read, understood, and agreed to be bound by all terms of this Agreement. If you do not agree to this Agreement, do not enable automatic renewal. This Agreement is an integral part of the Service Agreement, Membership Service Agreement, and Privacy Policy and has equal legal effect with those documents. This Agreement controls with respect to matters specifically concerning automatic renewal. General provisions regarding user rights, limitations of liability, dispute resolution, and similar matters are governed by the Service Agreement. Matters not addressed in this Agreement are governed by the Membership Service Agreement, Service Agreement, and Privacy Policy.
1. DESCRIPTION OF THE RENEWAL SERVICE
1. The product does not maintain a persistent account system, and automatic renewal of memberships is managed entirely through the Apple App Store. “Automatic renewal” means that, with your authorization, Apple will automatically charge the applicable fee when the current subscription period expires in order to continue your Elira membership benefits. After a successful renewal, you may receive the applicable membership benefits in accordance with the Membership Service Agreement.
2. Renewal Period. The renewal period will be the same as the subscription-plan period you initially selected, as displayed on the Apple App Store subscription page.
3. Renewal Price. The renewal price is the then-current price displayed on the Apple App Store subscription page, including applicable taxes. The amount actually charged is determined by Apple’s billing statement. We may modify plans and pricing, and price-change information will be communicated in accordance with App Store rules. A current subscription period that has already taken effect is not affected by a price change, and no additional payment will be required for that period.
4. Rules for Canceling Automatic Renewal:
If you do not wish to continue automatic renewal, you must turn it off in your Apple ID account subscription-management settings at least 24 hours before the end of the current subscription period. If you do not do so in time, the subscription will automatically renew and you will be charged.
Deleting the App does not cancel automatic renewal, and uninstalling the App does not stop charges. You must turn off automatic renewal in your Apple ID settings.
After you turn off automatic renewal, you may continue using all membership benefits through the remainder of the current paid period. Cancellation takes effect only for the next billing period.
2. YOUR RIGHTS AND OBLIGATIONS
1. Eligibility for Renewal
(1) The automatic-renewal service is available only to users who are at least 18 years old and is not offered to minors. Users who are not yet adults may use the service only with the consent and accompaniment of a guardian. If a minor enables automatic renewal without authorization, any fees paid will be handled in accordance with the Apple App Store’s official refund policy.
(2) Membership benefits are tied to your Apple ID purchase receipt. You must confirm that the Apple ID used for renewal is lawfully held by you and that you have fully authorized the renewal transaction.
(3) If your use violates the Service Agreement or Membership Service Agreement, we may restrict or terminate your membership benefits, but we do not control Apple’s subscription billing management. You remain responsible for turning off automatic renewal through your Apple ID. Even if we terminate your membership status, Apple may continue charging you unless you manually cancel the subscription.
2. Renewal Channel
Subscriptions and automatic renewals are supported only through the official Apple App Store channel. Any third-party top-up, third-party purchasing service, or renewal through an unofficial channel is invalid, and we do not recognize membership benefits obtained in that manner. You are solely responsible for any resulting financial loss or membership-status irregularity.
3. Payment Authorization
(1) Enabling automatic renewal means you authorize Apple to make recurring charges. Charges are processed by Apple. We do not obtain or store sensitive payment information such as your bank card details, and we may obtain subscription status and order-related information only with your consent.
(2) After a successful charge, membership benefits are driven by the Apple purchase receipt. If you change devices, you must restore purchases using the same Apple ID to reactivate membership. We cannot migrate membership status between different Apple IDs.
(3) If your Apple account balance is insufficient or your payment method becomes invalid, renewal may fail and membership benefits will stop at the end of the current period. A failed renewal does not automatically revoke your automatic-renewal authorization; you must manage the subscription through your Apple ID.
4. Information and Records
(1) Apple App Store billing records are the authoritative records of subscriptions and renewals. You can view complete charge and subscription records through your Apple ID and may also view your membership status on the App’s membership page.
(2) If a problem results from your own operational error, such as selecting the wrong subscription period or using the wrong Apple ID, we cannot provide a refund or transfer membership status. Please contact Apple regarding such issues.
(3) Local Journal and session data are stored on your device. An automatically renewing membership does not provide cloud backup. Loss of the device or uninstalling the App may result in permanent loss of local data. You are responsible for maintaining your own backup.
3. OUR RIGHTS AND OBLIGATIONS
1. We will provide the agreed value-added membership services in accordance with the Membership Service Agreement.
2. If membership services are temporarily interrupted due to objective circumstances such as server maintenance, third-party service-provider failures, or force majeure, we will use reasonable efforts to restore the services as soon as practicable. Except where required by mandatory law, such interruptions do not entitle you to a refund or an extension of membership duration.
3. If we discover that a user obtained an automatically renewing membership through stolen payment instruments, fraudulent cards, exploitation of vulnerabilities, or other unlawful third-party means, we may immediately terminate the membership benefits. Any resulting payment dispute must be resolved between the user and Apple, and you are responsible for all resulting financial losses.
4. DISCLAIMERS
1. We are not liable for compensation for renewal or billing irregularities caused by force majeure, network failures, Apple App Store system failures, or changes to Apple rules. Please contact Apple regarding such issues.
2. You assume all risks resulting from failure to properly safeguard your Apple ID or password, lending your account to others, unauthorized automatic charges, or loss of membership benefits.
3. If charges result because you failed to turn off automatic renewal in time or accidentally enabled a subscription, any refund is subject to Apple’s official policies. We do not have authority to issue refunds directly.
4. If we terminate your membership benefits due to a violation, Apple-side automatic renewal will not automatically be turned off. You are responsible for going to your Apple ID and canceling the subscription yourself. Subscription fees already incurred will not be refunded.
5. DISPUTE RESOLUTION
Dispute resolution under this Agreement is governed entirely by the provisions of the Service Agreement and Membership Service Agreement: California law applies, disputes are subject to the AAA Consumer Arbitration Rules, class actions are waived, and arbitration awards are final. The arbitration and waiver provisions do not bind minors to the extent applicable law does not permit those provisions to apply to minors.
6. MISCELLANEOUS
1. Once you have turned off all automatic renewals and the current membership subscription period has fully expired, this Agreement will automatically terminate as to you. Termination does not affect rights or obligations arising from subscriptions or charges that occurred before termination.
2. If any provision of this Agreement is found invalid, the remaining provisions will remain in effect.
3. If you have questions about automatic renewal, contact us at our privacy contact email: hello@withelira.com.
4. We may revise this Agreement as a result of product iteration, business adjustments, or compliance requirements. The revised version will be posted in the App. For material changes such as fee increases or significant changes to membership benefits, we will provide an in-app pop-up notice and obtain your express confirmation before the change applies to a new billing period. Your continued use of the automatic-renewal service constitutes acceptance of other updated terms of this Agreement.
By enabling automatic renewal or completing a subscription payment, you confirm that you have read, understood, and accepted all terms of this Membership Renewal Agreement. The electronic version of this Agreement has the same legal effect as a paper agreement.