MEMBERSHIP SERVICE AGREEMENT
Last Updated: September 25, 2026
Provider: TENSORIS TECHNOLOGY (HK) LIMITED | Contact: hello@withelira.com
This Membership Service Agreement (this “Agreement”) is a specific agreement between you and TENSORIS TECHNOLOGY (HK) LIMITED and its affiliates (collectively, “we,” “us,” “our,” or “Elira”) regarding your subscription to Elira’s paid membership service. This Agreement, the Service Agreement, and the Privacy Policy together constitute the complete agreement between you and us regarding use of the Service, and each has equal legal effect. This Agreement controls with respect to matters specifically concerning membership subscriptions. General provisions regarding user rights, limitations of liability, dispute resolution, and similar matters are governed by the Service Agreement. If this Agreement conflicts with the Service Agreement on the same subject, this Agreement controls. Matters not addressed in this Agreement are governed by the Service Agreement and the Privacy Policy.
The membership service is available only to users who are at least 18 years old and is not offered to minors. If a minor subscribes without authorization, any fees paid will be handled in accordance with Apple’s official refund policy.
Please read all terms of this Agreement carefully, especially provisions highlighted by bold text, underlining, or separate paragraphs, including terms concerning automatic renewal, refunds, and termination. When you select a plan on the subscription page and complete the App Store in-app purchase confirmation, this Agreement becomes effective and binding upon you. If you do not agree to any provision of this Agreement, do not subscribe to or use the paid membership service.
1. MEMBERSHIP SERVICES
1. Elira provides free basic features and value-added features available through a paid membership subscription. Free users who have not subscribed receive a limited allowance for text-based expression and basic reflection organization. During an active paid membership period, you may receive unlimited private expression sessions, private support available at any time, and access to your complete private Journal history. The benefits actually displayed in the App control. We do not make any definite promise regarding the effectiveness of AI outputs or reflection organization.
2. A membership subscription means an automatically renewing subscription purchased through the Apple App Store that provides membership benefits during the applicable billing period. Membership benefits are for your personal, noncommercial use only.
3. Because Elira does not maintain a persistent account system, membership benefits are tied to the Apple ID purchase receipt on your device. If you change devices or uninstall the App, you must restore the purchase using the same Apple ID in order to reactivate membership benefits. We cannot migrate or transfer membership status between different Apple IDs.
4. Important Notice. Journal and session data saved locally on your device are stored on that device. A membership subscription does not include cloud backup. Loss of the device or uninstalling the App may result in permanent loss of local data. You are responsible for maintaining your own local backups.
5. The membership service is a virtual online value-added service. Membership fees are service-use fees for the applicable subscription period and are not a deposit, advance payment, or security.
6. Restore Purchases. We will provide a “Restore Purchases” option on the subscription page and the Settings page. If your membership benefits do not reactivate automatically after you change devices or reinstall the App, use this option on the subscription page and restore the purchase using the same Apple ID used for the original purchase. If no valid purchase record is found, the system will indicate that your current subscription status has not changed.
2. SUBSCRIPTION ACTIVATION, AUTOMATIC RENEWAL, CANCELLATION, AND FEES
1. Elira membership subscriptions are available only through Apple App Store in-app purchases. We do not directly collect your bank card payment information; all payment processing is handled by Apple. Your subscription becomes active once the App Store in-app purchase is confirmed and charged.
2. Automatic Renewal. Elira membership subscriptions automatically renew. If you do not wish to continue your subscription, you must turn off automatic renewal in your Apple ID account subscription-management settings at least 24 hours before the end of the current subscription period. If you do not do so in time, the subscription will automatically renew and you will be charged. Deleting the App does not cancel the subscription, and uninstalling the App does not stop charges. You must cancel through your Apple ID.
3. Effect of Cancellation. After turning off automatic renewal, you may continue using all membership benefits through the remainder of the current paid period. Cancellation takes effect only for the next billing period.
4. Membership fees are based on the price displayed on the App Store purchase page and include applicable taxes. The amount actually charged is determined by Apple’s billing statement. We may modify membership plans and pricing. Price changes will be notified in accordance with App Store rules, and a price increase will apply to a new billing period only after you have expressly agreed to it. A current subscription period that has already been purchased is not affected by a price change, and no additional payment will be required for that period.
5. Refunds. Membership subscription refunds are handled by the Apple App Store in accordance with Apple’s official refund policies. We cannot directly process refund requests; please submit refund requests directly to Apple. If you initiate a refund request and provide your consent, we may provide Apple with the subscription status and benefit-usage information associated with the relevant order for purposes of reviewing the refund. If you request a refund based on fraud, an unauthorized subscription, an accidental subscription by a minor, or another circumstance permitted by Apple App Store policy, Apple makes the final refund decision, and we will respect and cooperate with Apple’s decision.
6. Because Elira does not maintain a persistent account system, changing your Apple ID or changing devices without restoring purchases may prevent membership benefits from activating. This does not constitute a basis for a refund.
3. CHANGES, UPGRADES, AND INTERRUPTIONS TO MEMBERSHIP SERVICES
1. We may iterate, add, and optimize membership features. If there is a material change to core membership benefits, we will provide advance notice through an in-app pop-up. Changes to non-core features may be made without separate notice.
2. Membership services may be temporarily interrupted due to server maintenance, third-party service-provider failures, force majeure, or similar circumstances. We will use reasonable efforts to restore the services as soon as practicable. Except where required by mandatory law, we are not liable for compensation arising from such interruptions.
3. Membership is a virtual online service. Membership duration may not be gifted, loaned, transferred, sold, or shared across multiple devices using different Apple IDs. If membership status is obtained through cracking, scripts, exploitation of vulnerabilities, unauthorized third-party top-ups, or other abnormal means, we may immediately terminate the membership benefits and fees already paid will not be refunded. You are responsible for any resulting financial loss.
4. RIGHTS AND OBLIGATIONS OF THE PARTIES
1. You must comply with all user-conduct requirements in the Service Agreement. If you breach those requirements by posting prohibited content, abusing the Service, or otherwise violating the agreements, we may restrict, suspend, or terminate membership benefits. Subscription fees already paid will not be refunded or extended if membership is terminated due to your violation.
2. Membership benefits are tied to your Apple ID purchase receipt. You are responsible for safeguarding your Apple ID. We are not responsible for loss of membership benefits resulting from disclosure, lending, or unauthorized use of your Apple ID.
3. You acknowledge that all AI outputs from the Service are assistive tools only and do not constitute medical or psychological counseling services. A membership subscription does not provide access to professional psychological diagnosis or treatment.
4. We may monitor use of the membership service and take action regarding conduct that violates applicable laws, regulations, or contractual terms.
5. You may view your current membership validity period and benefit status on the App’s membership subscription page. The actual validity period of the membership subscription is determined by Apple’s billing records.
5. TERMINATION AND CANCELLATION OF MEMBERSHIP
1. Termination by You
You may turn off automatic renewal at any time through Apple ID subscription management. Your membership will terminate when the current subscription period expires.
2. Termination for Violation
If you violate any provision of the Service Agreement, this Agreement, or the Privacy Policy, or engage in activity that violates applicable laws or regulations, we may restrict or terminate your membership without notice. Fees already paid will not be refunded.
3. Termination Due to Discontinuation of the Product
If the Service as a whole or the membership service as a whole is discontinued, we will provide advance notice to the extent reasonably practicable through an in-app pop-up when you next open the App, App Store version-release notes, or another method permitted by the Apple App Store. Subscription-related refunds will be handled by Apple in accordance with its official App Store policies.
4. Effect of Termination
After membership terminates: (i) you will no longer receive paid benefits, but you may continue using features within the free allowance if you still have any free allowance available; (ii) local Journal data will remain stored on your device and will not be deleted by us merely because your membership terminates; and (iii) subscription-related transaction information that we retain under the Privacy Policy will be handled in accordance with the data-retention rules in the Privacy Policy.
6. COMPLAINTS AND APPEALS
1. If you have questions about a membership subscription or activation of membership benefits, contact us at our privacy contact email: hello@withelira.com.
2. If you believe we incorrectly terminated your membership benefits, you may submit appeal materials to the email address above. We will review the appeal and respond by email within 45 days after receipt. If necessary, we may extend the review period by an additional 45 days and will notify you of the extension.
7. DISCLAIMERS
1. THE MEMBERSHIP SERVICE IS PROVIDED “AS IS.” WE MAKE NO EXPRESS OR IMPLIED WARRANTIES AND DO NOT GUARANTEE THE EFFECTIVENESS OF AI OUTPUTS, UNINTERRUPTED FUNCTIONALITY, OR THE ABSENCE OF SOFTWARE DEFECTS.
2. You assume the risks associated with inability to activate membership benefits or loss of local Journal and session data resulting from device failure, uninstalling the App, or changing Apple IDs without restoring purchases.
3. To the maximum extent permitted by law, we are not liable for indirect losses or emotional distress. This provision does not exclude any liability that cannot be excluded under mandatory applicable law.
8. INTELLECTUAL PROPERTY
All intellectual property rights in the Elira App software, UI, product logic, and proprietary terminology belong to us or our licensors. Purchasing a membership grants you only a limited license to use the Service personally and does not grant you any intellectual property rights. You may not copy, reverse engineer (except to the extent necessary for interoperability testing permitted under Section 1201 of the Digital Millennium Copyright Act), scrape, use the Service for AI-model training, or use it commercially.
All rights not expressly granted to you under this Agreement are reserved by us.
9. DISPUTE RESOLUTION
1. This Agreement is governed by the laws of the State of California, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act, 9 U.S.C. § 1 et seq.
2. Any dispute, claim, or controversy arising out of or relating to this Agreement or the membership service will first be addressed through good-faith, amicable discussions. If the dispute is not resolved, it must be submitted to binding individual arbitration in San Francisco County, California, United States, under the Consumer Arbitration Rules of the American Arbitration Association (AAA), instead of litigation in court or a jury trial.
3. You irrevocably waive the right to participate in any class action, class arbitration, representative action, or representative arbitration. All disputes must be resolved solely on an individual basis and may not be consolidated with claims of any other person.
4. The arbitration award will be final and binding on both parties and may be enforced by any court of competent jurisdiction.
5. The arbitration and class-action waiver provisions do not bind minors to the extent applicable law does not permit those provisions to apply to minors.
10. MISCELLANEOUS
1. If any provision of this Agreement is found invalid or unenforceable, the remaining provisions will remain in effect.
2. You may not assign your rights under this Agreement. We may assign our rights under this Agreement in connection with a merger, acquisition, or similar business transaction. This provision does not affect your rights to export or delete your own content as described in the Privacy Policy. Our delay or failure to exercise a right does not constitute a waiver of that right.
3. If you have questions about this Agreement, email us at hello@withelira.com.