A little help
About Elira.
Everything you want to know.
Browse frequently asked questions about using Elira, Reflection, Journal, privacy, and subscriptions.
Product use
What is Elira?
Elira is an AI listening and reflection tool. Share what you are thinking or feeling, and Elira will help you sort through the important points and see more clearly what matters to you.
How do the two listening preferences differ?
Just Listen focuses on helping you express yourself and organize your thoughts. Help Me See It Differently offers another perspective when it feels appropriate. You can switch while you talk.
Do I need to plan what to talk about before I start?
No. Start with a thought, a small moment, or simply “I feel a little overwhelmed right now.” There is no standard way to begin.
Reflection / Journal
What is a Reflection?
A Reflection is a recap Elira creates from what you share in this conversation, helping you see the important thoughts, feelings and tensions within it. It is not a diagnosis or a definition of who you are.
What is saved to Journal?
You can save the Reflections you want to keep to Journal and return to them later. Journal keeps the recap and its related key points.
Can I keep talking after a Reflection?
Yes. Generating a Reflection does not mean your conversation has to end. You can return to the same conversation and keep expressing yourself.
Privacy & Safety
Is Elira a therapist or an emergency service?
No. Elira is an AI tool that helps you express yourself, listen and organize your thoughts. It does not provide psychotherapy, medical diagnosis or emergency services. If you are in immediate danger, contact local emergency services or a crisis service.
Are AI responses always accurate?
Not always. AI may produce incomplete or inaccurate content. For important health, legal, financial or safety decisions, seek help from a qualified professional.
Can I delete my information?
Yes. You can delete saved Journal entries in the app Settings. Some Session and Journal data is primarily stored on your device; see the Privacy Policy for how other data is handled and retained.
Subscription
Is Elira free to use?
Yes. New users can start 1 Reflection for free and send up to 50 messages. After that, upgrade to Premium to continue.
What does Premium include?
Start new Reflections anytime and save private Journal entries. Usage is up to 200 messages per day and 3,000 messages every 30 days.
How do I manage or cancel my subscription?
Subscriptions are managed by the Apple App Store. View or cancel them in Subscriptions under your Apple ID.
How do I restore purchases?
After changing devices or reinstalling the app, use the same Apple ID and choose Restore Purchases in Settings.
Contact Support
A question? We’re here.
Tell us what you need help with. Please keep passwords, payment details and sensitive conversation content out of your message.
Email: hello@withelira.com